Shipping policy

SHIPPING POLICY

OVERVIEW
This Shipping Policy applies to all orders placed with Aleo (“we,” “us,” or “our”). Please read this policy carefully before placing your order.

ORDER PROCESSING TIME
Orders are processed within 72 hours, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if tracking is available for your order.

Please note that processing times may be slightly extended during high order volumes, product launches, holidays, or unforeseen circumstances.

SHIPPING DESTINATIONS
At this time, we ship to the United States, United Kingdom, and Australia.

We do not currently ship to countries outside of these locations. If an order is placed with a shipping address outside of our supported shipping destinations, the order may be cancelled and refunded.

SHIPPING TIME
We are currently experiencing a high volume of orders. Estimated delivery times may vary depending on your location.

Estimated delivery time is 5–15 business days after processing.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, high shipping volumes, local postal services, incorrect shipping information, or other circumstances beyond our reasonable control.

Business days do not include weekends or public holidays.

SHIPPING COSTS
Shipping costs are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions.

CUSTOMS, DUTIES & IMPORT TAXES
Orders may be shipped from international fulfillment partners, including fulfillment centers located outside your country.

Depending on your country and local laws, your order may be subject to customs duties, import taxes, VAT, GST, or other fees. Unless these charges are collected at checkout, they are the responsibility of the customer.

We are not responsible for delays caused by customs authorities or for any additional charges imposed by your local customs office or government.

TRACKING
Once your order has shipped, you will receive a tracking number via email, if tracking is available for your order.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system. In some cases, tracking information may not update immediately while the package is in transit.

INCORRECT SHIPPING INFORMATION
Please ensure that your shipping information is complete and accurate before completing your purchase.

We are not responsible for orders that are delayed, lost, or delivered to an incorrect address due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at discoveraleo@gmail.com. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.

LOST OR DELAYED PACKAGES
If your package appears to be lost or significantly delayed, please contact us at discoveraleo@gmail.com with your order number.

We will review the issue and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.

If we are unable to fulfill your order, or if your order cannot be delivered within the applicable timeframe required by law, we will offer an appropriate resolution, which may include continued delivery, replacement, or refund, depending on the circumstances and applicable consumer protection laws.

DELIVERED PACKAGES
Once an order has been marked as delivered by the carrier, we are not responsible for theft, loss, or damage occurring after delivery.

If your tracking information shows that your order was delivered but you have not received it, please check with household members, neighbors, building management, local postal services, or the carrier before contacting us.

SEPARATE SHIPMENTS
If you order multiple items, your order may be shipped in separate packages depending on product availability, fulfillment location, or carrier requirements.

You will not be charged additional shipping fees for separate shipments unless clearly stated at checkout.

CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

CONTACT US
If you have any questions about this Shipping Policy or your order, please contact us at:

discoveraleo@gmail.com